Bug

Bug. Means a repeatable phenomenon of unintended events or actions during the running of the software under normal conditions that results in: (i) the being unable to perform repeatedly and without interruption; (ii) a material detriment to the functionality of the software; (iii) a material detriment to the visual representation or sound of the software; or (iv) the destruction or corruption of data.

Bug. Shall mean any defects, software errors or malfunctions in or arising from any part of Touchpoint Software resulting in any failure of the Touchpoint Solution to operate continuously and without error or interruption reported (with reasonable evidence) by the Customer to the Operator, such Bugs being prioritized pursuant to the levels of severity in accordance with Annex 2, attached and incorporated hereto.