Downtime

Downtime. Means the time that the Products are not available to the Customer and End Users due to the Hosted Network not functioning properly. Calculations will exclude time that the Products are not available due to: (I) scheduled maintenance services as specified in Section of this Agreement, (ii) a fault in Customer's applications, equipment, or Customer's facilities not located at MEDecision's ASP; (iii) acts or omissions of Customer, or of any End User; or (iv) reasons of Force Majeure.

Downtime. Is the amount of time during which the Reservation Function is not Available, subject to the provisions of subparagraph 8(c) of this First Amended UltraDirect Services Schedule.