First Level Support

First Level Support. (i) all direct contact with Customers in response to support requests regarding the Middle Network, netAnchor and/or the Uniloc Software, (ii) logging of any Software Error and (iii) technical diagnosis, verification, troubleshooting and remediation of any Software Error to the extent possible based on MidNet's knowledge base.

First Level Support. Means that the Party providing such support will make every attempt to resolve the problem or issue prior to contacting the other Party.

First Level Support. Means the service provided in response to an End User's initial contact reporting a software problem.