Incident

Incident. Any reproducible problem, failure or other error in any currently-supported Republic ATMs that causes (i) any failure of the Republic ATMs to operate in conformance with the Chivo's specifications or (ii) any failure of the Republic ATMs which causes data loss, data corruption, abnormal termination, lockup or hang. Incidents do not include any issues caused by any failure in Chivo's software or systems.

Incident. Any failure in the operation, access to or use of the Ascendon System or Ascendon SaaS Services to perform in all material respects in accordance with the applicable Ascendon Documentation. An Incident's Severity Level is determined by CSG and classified in accordance with the following criteria: "Critical" means an Incident where there is (a) * ******** ******* ** *** ********* ** *** ******** ****** ** *********** ** *** ******** **** ******** ****** *** ********** ***********, (b) * **** **... ******** ******* ******** ** *** ******** **** ******** *** ***** ***** ** ** ********* ********** ********** *** ***** ******* * ******** ***********, or (c) the ********* ** ** ***** *** ******* (**%) of ********* ** ******** * ******** *********** ** ******** ********** **** *** ******** *************. "High" means an Incident which results in ********, a ******** ****** or ********** ********** ****** ********* ** (a) ****** *** ******** **** ************ ** *** ******** ******, (b) ******* * ******** *********** ******* **** ******** **** ************ ** ******** ********** **** *** *************, or (c) ******* ***** ****** ** **** ****. "Medium" means an Incident where there is ******* **** ** ************ ******** ****** *************. "Low" means an Incident that is ***** ** ******** ** ******* ********* ** ***** ************* *** ** ** ****** *** *** ********** ********** ******** ********* *** **********. View More