Level 1 Support

Example Definitions of "Level 1 Support"
Level 1 Support. Shall mean technical support to provide marketing and installation information for a Licensed Work and/or Future Release with the intent to resolve customer calls. Level 1 Support shall not include technical support designed to correct Errors. SoftSolutions Documment No 4508 PAGE 2 September 20, 1996 BDA No.
Found in PEERLESS SYSTEMS CORP contract
Level 1 Support. Shall mean support which is provided by the internal MedQuist support unit to the MedQuist operational unit in response to an initial phone call which identifies and documents a Problem and includes initial responses to such internal calls, database searches for previously reported problems, installation of Patches and Maintenance Releases and the hand off of unresolved Problems to Level 2 Support. Level 1 Support is performed by licensees themselves.
Found in MEDQUIST INC contract
All Definitions