Level 2 Support

Example Definitions of "Level 2 Support"
Level 2 Support. Shall mean technical support to provide installation and compatibility information for a Licensed Work with the intent to resolve customer calls.
Found in PEERLESS SYSTEMS CORP contract
Level 2 Support. Shall mean support that includes, to the extent possible, the recreation and resolution of Problems reported to Philips and for which Philips shall initiate a resolution within a response time commensurate with the severity level described in Schedule E.. This would normally result either in a solution to the licensee by way of Patches or otherwise, or in a hand off of unresolved problems to Level 3 Support.
Found in MEDQUIST INC contract
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