Response Time
Response Time. Is the time it takes to acknowledge an Incident in a non-automated way. It is measured from the time a support ticket is created until the time that Chivo is advised their problem has been received via email and the Incident marked "In Progress" in the Incident Tracking System.
Found in
Athena Bitcoin Global contract
Response Time. The length of time between when the Customer reports a problem and when Jabber delivers an initial meaningful response.
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