Service Interruption Credit

Service Interruption Credit. With respect to (a) the Production Availability SLA in a given calendar month the product of (i) the Qualified Revenue Stream of an affected Ascendon Service Order received by CSG during such calendar month and (ii) Interruption Time Percentage for such Production Availability SLA; and (b) the Sandbox Availability SLA, as defined in Section 3 of Attachment 4-A. Notwithstanding the foregoing, (x) ** ******** ******* ***** *** ********* * ********* ******* ************ ****** (** ***** ** **... ****), and (y) with respect to Service Interruption Credits owed for failure to meet the Production Availability SLA, such credits will not exceed **** ******* (*%) ** *** ***** **** **** ** ******* ** *** ****** *** ******** **** (*** ** *********** ******* ****) ** *** ***** **** (*** "******* ****** ***") pertaining to the Ascendon Service Order under which CSG failed to meet the Production Availability SLA. View More