Tier 2

Tier 2. Includes the Company's employees above Senior Vice President (other than the Chief Executive Officer).

Tier 2. Means technicians that isolate issues to a CPE, the ISP or the network, but has a greater focus/experience level in resolving quality of service issues; in addition, Tier 2 technicians generally has tenure and experience, handles escalated situations, performs remote diagnostics, provides troubleshooting assistance and approves RMAs. 5

Tier 2. A Relevant Consolidated Leverage Ratio that is greater than 6.50:1 but not greater than 7.25:1 (unless the Company made a Restricted Payment during the calendar month ending on the date as of which such Relevant Consolidated Ratio was determined, in which case it means a Relevant Consolidated Leverage Ratio that is greater than 5.50:1 but not greater than 6.25:1).