Tier 3 Support

Tier 3 Support. Means that if a Carrier Customer's "Tier 2" support group cannot answer questions posed by End Users, Danger will provide support directly to Carrier Customer's "Tier 2" customer support group in order to help answer the questions. For purposes of clarification, Carrier Customers' customer support organizations are generally organized into a "Tier 1" group (call center operators who field calls from End Users) and a "Tier 2" group (call center managers or escalation specialists who answer... questions that the "Tier 1" group cannot answer). View More

Tier 3 Support. Will have the meaning set forth in Exhibit D.