Tier I Support

Tier I Support. Means the BSP support staff will solely be responsible for directly interacting and assisting in the use, installation, and configuration of Products with the End-User's hardware and software as may be reasonably necessary to maintain End-User confidence and satisfaction or as requested by the End-User. Tier I Support also means the post-installation support provided by the BSP's support staff directly to the End-User relating to the post-installation operation of the Products and Services.